Danaher Corporation Recruitment 2020 | As Systems Support Engineer For B.E/B.Tech/M.E/M.Tech

Danaher Corporation Recruitment 2020

Job Profile: Systems Support Engineer

Degree Needed: B.E/ B.Tech/M.E/M.Tech

Exp Needed: 1-3 years

Work Location: Gurugram, Haryana

Join Now: naukripool.blogspot.com/clickhere

Eligibility Criteria:

Education and Experience: 

• Bachelor’s Degree (or equivalent) in engineering/electronics / IT with three or more years of relevant experience in clinical laboratory instrumentation/software/systems or in Technical Support
• Master’s Degree with 1-2 Years related work experience

Join Now: naukripool.blogspot.com/clickhere

Knowledge and skills: 

• Fluent English (written and oral) is required.
• Willing to work in night shifts.
• Customer-oriented – understands customer expectations and empathizes with customer & patient needs.
• Experience using and/or troubleshooting one or more of the following preferred:
  • Laboratory analytical diagnostic equipment, medical devices and software
  • IT and computer networking/communication protocols
  • MS Windows Operating systems and databases (MS SQL)
  • Laboratory Information Systems (LIS)
• Knowledge and use of commercial computer application packages (MS Office)
• Familiarity with SalesForce.com (or similar CRM System) a plus
• Able to follow complex procedures and processes
• Excellent written and verbal communication skills
• Curious & self-motivated with ability to learn a complex technology platform quickly
• Proactively analyzes complex problems, draw conclusions and propose precise action plans
• Works independently in a structured manner with the ability to prioritize critical tasks
• Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality
• Thrives in a dynamic and fast-paced environment
POSITION SUMMARY:
• The Systems Support Engineer is responsible for providing advanced product support to customers requiring assistance with instrumentation, software and hardware components sold and distributed by Cepheid.
• As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience.

Join Now: naukripool.blogspot.com/clickhere

ESSENTIAL JOB RESPONSIBILITIES:

• Engage customers to collect and compile detailed information about customer complaints
• Conduct advanced data analysis and troubleshooting, applying a deep understanding of the underlying instrument, software and operating system functionality
• Investigate and resolve advanced customer complaints
• Document complaints and resulting investigations in the complaint management system
• Interface with Service and Global Product Support to escalate and resolve more complex cases
• Adhere to Quality Management System procedures
• Maintain product knowledge and support continuous improvement efforts
• Contribute to quality compliance through accurate and concise case documentation
• Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
• Complete all assigned and required training satisfactorily and on time
• Performs additional tasks as assigned by the Technical Support Manager or Supervisor

TRAINING RESPONSIBILITIES:

• Complete all assigned and required training satisfactorily and on time
• For people managers, ensure your associates attend and complete all required training satisfactorily and on time

Apply now: Click here

Join Now: naukripool.blogspot.com/clickhere