CGS Recruitment 2020 for Associate Technical Support Engineer | B.E/B.Tech 

CGS Recruitment 2020:

Company	CGS
Company’s Website	https://www.cgsinc.com/
Job Role	Associate Technical Support Engineer
Qualification	B.E/ B.Tech
Experience	Freshers
Job Location	Hyderabad (Telangana)
Last Date	ASAP

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Detailed Eligibility:

• Education: Candidate should be B.E/ B.Tech

Skills Requirements:

• Knowledge of OS (XP, Win 8, Win 10) & Standard Application – Installation, configuration & Troubleshooting.
  Experience in hardware troubleshooting, installation, configuration.
• In-depth knowledge of desktop operating systems and Microsoft Office products(MS office 2007, 2010, 2013).
• Knowledge of Installation and troubleshooting Network Printers, scanners, Antivirus, and VPN clients.
• Basic Networking knowledge (connecting switches/routers, Access points and should be able to help network team while configuring them).
• SLA Management & Good knowledge of IP addressing.
• Address user tickets regarding hardware, software and networking.
• Maintain computer peripheral devices and all inventory.
• Knowledge of Patches installation – User End (from SCCM / WSUS Server).
• Good knowledge of Domain environment – AD (User creation & policies).
• Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
• Knowledge of the type of Data backup & applications. Desktop, Laptop & server issues.
• Network Protocols (TCP/IP, http, UDP, etc….)

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Roles & Responsibilities:

• Assist & respond to technical and customer queries.
• Ensure all contacts are documented using the tracking tool.
• Ensure customers are satisfied with the services offered.

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