IoT Research labs Recruitment 2020 | As Technical Support Engineer For B.E/B.Tech/M.E/M.Tech
IoT Research labs Recruitment 2020
Job Profile: Technical Support Engineer
Job Profile: Hyderabad, Telangana
Job Type: Full time
Exp Needed: 1-3 Yrs
Eligibility Criteria:
- B.E/B.Tech/M.E/M.Tech
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Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Deep knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills.
Job Role: We are looking for a smart Technical Support Engineer with 1-3 years of relevant technical work experience, to provide enterprise-level technical troubleshooting and support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
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Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Apply now: Click here
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