American Express Hiring 2020 | Customer Service Associate | Gurgaon - Naukripool

American Express Hiring 2020: American Express schedule to hire Customer Service Associate for 2020. If you have Preferably Graduate in any stream as your qualification, you may apply for the post. The location of the post is Gurgaon.

About the Company: The American Express Company is an American multinational financial services corporation headquartered at 200 Vesey Street in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.

American Express Hiring 2020:

Job Role	Customer Service Associate
Qualification	Preferably Graduate in any stream
Experience	Freshers
Salary	As per the Company Standards
Job Location	Gurgaon, India

Minimum Qualifications

Critical Factors to Success:-

Ability to Take Quick Decisions and Respond to Customer Inquiries.
Deliver extraordinary customer care by responding to questions concerning

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Past Experience:-

Minimum 1 Year experience in International Voice Process,

Academic Background:-

Preferably Graduate in any stream

Skills/Capabilities across Functional, Technical, Knowledge of Platforms & Behavioral areas:-

Strong problem-solving
Excellent written and verbal communication
Basic Knowledge of MS Office

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Job Description:–

Function Description:-

American Express is on a journey to provide the world’s best customer experience every day.
The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service.
This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

Purpose of the Role:-To Solve Amex CM queries efficiently and provide the world’s best customer experience every day.

Responsibilities:-

Provide Superior Customer Experience on Calls to Consumer Card Members.
Resolve all Customer Queries and Follow Established Procedures as Appropriate.
Provide alternatives and apply Superior Service No, Call Handling Skills
To Ensure Best Possible Solutions and FCR to Card Members.
Deliver to the Customer, Employees, and Shareholder Metrics as per Goals.
Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
To Meet Their Needs and Ensure Quality Service is given at all times.
Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.

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Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
Grow and nurture customer relationships on every interaction that results in measurable customer value
Document necessary account information and offer custom solutions that benefit the customer
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.

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