FIS Freshers Recruitment 2020 | Systems Operations Analyst Position
Job Profile: Systems Operations Analyst
Degree Needed: Bachelors Degree
Exp Needed: Freshers
Eligibility Criteria :
Qualifications
- Degree or equivalent
- ITIL v3 Foundation or higher desirable
About the team : In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
What you will be doing
This position works with sales and pre-sales to: identify the appropriate managed services solution; provide presentations and technical details around solution; respond to RFI’s and RFP’s around the managed services provided; assist with pricing solutions; and, assist with contract negotiations around SLA’s, discounts and other related managed services items.
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What you bring:
Knowledge / Experience
- Monitoring Overnight batch processing till completion. (UNIX and Mainframe AS400)
- Autosys scheduling tool, Level 1 investigation on Autosys console / WCC for scheduled batch flow
- Operating system knowledge i.e Windows , Linux is a must. Mainframe (AS400) will be an added advantage
- Client communication globally for incident reporting
- Getting into bridge call and sending EIM notification to all parties with current status/Business Impact/RCA and steps performed
- Communication and follow-up with vendors for delivery or availability of file
- Monitoring server health though monitoring tool
- Ability to work a variety of different shifts, including days, nights, weekends and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs
- Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues
- Documents all problems & issues encountered during the shift and prepare shift turnover document
- Ability to work independently in an intense and dynamic production environment as a team player is essential Strong desire to share knowledge with others
- Min. 1+ Years’ experience working on an operations style team (NOC, SOC, etc.) service desk, operations center and/or supporting large IT environments
- Outstanding attention to detail, accuracy and quality of work; able to multitask in a fast-paced environment.
- ITIL Foundations Certification will be a plus
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Skills
- Some technical experience with Windows, Linux, VMware, SQL Server/Oracle, other middleware technologies
- Practical experience of driving bridge call and sending Incident Management notification to all parties with current status/Business Impact/RCA and steps performed
- Strong Communication and follow-up with vendors for delivery or availability of file
Competencies
- Fluent in English
- Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Attention to detail – track record of authoring high quality documentation
- Organized approach – manage and adapt priorities according to client and internal requirements
- Self-starter but team mindset – work autonomously and as part of a global team
- Willing to travel occasionally (no more than 10%)
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
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